Reference

Your Rights and Our Responsibility

We keep your account, your deposits and your personal data protected according to the laws that apply in your region, where local law permits.

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puri 189 Your Rights and Our Responsibility
REACH OUR TEAM

How to Contact Us About Legal Matters

Live Chat Our support team responds to account and legal enquiries in real time on the puri 189 platform. Open the chat window in the bottom-right corner of the lobby or account settings. Available during your local business hours.
Email Support Send detailed questions about your data, account access or policy concerns to our support email. Responses typically arrive within 24 hours of your request, including weekends.
Account Settings Navigate to your account settings on desktop or mobile to download your data, review account history and update your contact preferences. All legal request options are grouped in one section.
YOUR PROTECTION

How We Safeguard Your Information

Data Encryption

Your login credentials, payment details and account balance are encrypted end-to-end on every device. We use industry-standard SSL protocols for all connections between your device and our servers.

Verification Process

When you open an account or request a withdrawal, we verify your identity once through secure document upload. This step protects your account from unauthorised access and ensures payouts reach only you.

Withdrawal Approval

All withdrawal requests are reviewed by our payments team before funds leave your account. This typically takes under 2 hours on business days. You receive a confirmation email each time we process a withdrawal.

Session Security

Your session expires automatically after 15 minutes of inactivity on mobile and 30 minutes on desktop. Log out manually from account settings if you use a shared device. Each login is logged and visible in your account history.

Data Retention

We keep your account data for as long as your account exists. If you close your account, we retain transaction records and identity data for the period required by local law, typically 5-7 years.

Your Data Rights

You can request to download, review or delete your personal data at any time. Submit a formal request through our support team or the data request form in account settings. We respond within 30 days of your request.

Your Legal and Privacy Questions

Yes. Open your account settings and select 'Download My Data' or contact our support team via chat or email. We compile your account history, transactions, identity documents and contact details into a single file and send it to your registered email within 5 business days.

If you request account deletion, we close your account and flag it as inactive. Depending on local law where you are located, we retain transaction records and verification documents for compliance purposes, typically 5-7 years. Your personal contact details are removed from our active database.

Contact our support team with your account number, the transaction date and specific details. We investigate disputes within 3-5 business days. If the issue involves a payment method like DANA, OVO, GoPay or QRIS, we may escalate to that provider's dispute team.

Your identity documents are encrypted and stored on secure servers. We use them only to verify your account during signup and when you request large withdrawals. We do not sell or share your identity data with third parties without your explicit permission.

No. Each login is tracked and logged in your account history. If you notice unusual activity, change your password immediately and contact our support team. We can review login locations and device information to help secure your account.

You can close your account at any time from settings. Once closed, it cannot be reopened. If you later wish to play again, you must open a new account. Funds in a closed account are returned to your original payment method within 5-7 business days.

Each payment method — DANA, OVO, GoPay and QRIS — is provided by a licensed third-party processor. Their security standards protect your bank connection. Once funds reach your puri 189 wallet, they are held separately and governed by our account terms.

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